Refund policy

We have a 60-day return policy, which means you have 60 days from your order date to request a return.

To start a return, you can contact us at hi@moonbrew.co. Items sent back to us without first requesting a return will not be accepted. Returns need to be initiated within the 60 day window from when your order was placed.

You can always contact us for any return question at hi@moonbrew.co, and we’ll do our best to take care of you.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

REPEAT RETURNS

Note that, in order to minimize abuse of this policy, multiple returns on the same product are up to the support team's discretion.